Example project 03 · Automation
Reputation that looks after itself
Every finished job asks for a review. Every review that arrives is read and rated, and a reply is drafted in your words for someone to approve. Anything negative reaches a manager the day it lands, with the job attached, before a word goes back.
- Review requests
- Sentiment analysis
- Human in the loop
- n8n
01 · Trigger
A job is finished
Purchase or appointment closed
02 · Ask
A review request goes out
On the delay you set
01 · Listen
Reviews left unprompted
Nobody had to ask
03 · Collect
Every new review lands
Checked on a schedule
04 · AI
Read and rated
Sentiment, topic, urgency
05 · Praise
Reply drafted
A person approves, then it posts
05 · Mixed
Drafted and flagged
Read by a person first
05 · Negative
Management told at once
Nothing answered alone
When to ask
A day after the job, a week, or whenever suits. The delay is yours, and every customer is asked — not only the ones you expect to be happy.
What counts as bad
The rating that trips an alert, and who hears about it, are yours to set.
If you asked for it
01 · Trigger
A job is finished
Purchase or appointment closed
02 · Ask
A review request goes out
On the delay you set
If they left one anyway
01 · Listen
Reviews left unprompted
Nobody had to ask
03 · Collect
Every new review lands
Checked on a schedule
04 · AI
Read and rated
Sentiment, topic, urgency
05 · Praise
Reply drafted
A person approves, then it posts
05 · Mixed
Drafted and flagged
Read by a person first
05 · Negative
Management told at once
Nothing answered alone
What changes
Three things it changes.
Nobody has to remember to ask
A request goes out after every completed job, on the delay you choose, rather than when somebody has a spare afternoon. Every customer is asked, not only the ones you expect to be happy.
Replies are drafted, not improvised
Each one written against the review it answers, in your tone, ready for a person to approve, edit or discard.
Bad news travels fastest
A negative review reaches a manager the day it lands, with the customer and the job attached, so the reply is informed rather than defensive.
* Estimated from a conservative model of 120 completed jobs a month, not measured results. The percentage covers asking, monitoring and drafting, not the work of fixing whatever a bad review is about. The assumptions behind these figures are available on request.
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