Example project 01 · Automation
The inbox that sorts itself
A shared inbox that reads itself. Every message is understood, sent to the team that owns it, and where the answer already exists in the business’s own documents, a reply is drafted and put in front of a person to approve. Anything it is unsure about is handed over rather than guessed at.
- Email triage
- Document search
- Human in the loop
- n8n
01 · Trigger
An email arrives
Shared inbox
02 · AI
Read and understood
Topic, intent, urgency
03 · Match
Answer already exists
Found in your own documents
03 · Route
Belongs to a team
Sales, accounts, service
03 · Unsure
Not clear enough
Below the confidence bar
04 · Draft
A reply is drafted
Cites the source document
04 · Hand off
Sent to that team
With a short summary
04 · Flag
Raised for a look
Nothing is auto-sent
05 · Person
Approved, then sent
Edit or send as drafted
05 · Person
The team takes over
Already in the right hands
05 · Person
A person decides
And the rule improves
01 · Trigger
An email arrives
Shared inbox
02 · AI
Read and understood
Topic, intent, urgency
If the answer already exists
03 · Match
Answer already exists
Found in your own documents
04 · Draft
A reply is drafted
Cites the source document
05 · Person
Approved, then sent
Edit or send as drafted
If it belongs to a team
03 · Route
Belongs to a team
Sales, accounts, service
04 · Hand off
Sent to that team
With a short summary
05 · Person
The team takes over
Already in the right hands
If it is not clear enough
03 · Unsure
Not clear enough
Below the confidence bar
04 · Flag
Raised for a look
Nothing is auto-sent
05 · Person
A person decides
And the rule improves
What changes
Three things it changes.
Nobody sorts the inbox
Messages reach the right team on arrival, with a one-line summary, instead of being read twice and forwarded on.
Answers come from your documents
Routine technical questions are drafted against the business’s own documentation, with the source attached.
A person always signs off
Drafts are approved before they send, and anything unclear is flagged rather than answered.
* Estimated from a conservative model of a 1,000-email month, not measured results. The percentage covers triage and routine replies, not every task in the inbox, and the minute is the time to route and draft, not to send. The assumptions behind these figures are available on request.
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